FAQ

This is a long page of questions that tend to be asked on a regular basis. A lot of them are boring technical questions that our lawyers made us answer. Others are just questions we’ve always wondered about.

How it Works

What is Omaze?

Are airfare and hotel included on an Omaze experience?

How are winners chosen?

How many people win each experience?

Can I earn additional entries by inviting others to donate?

Can I give gift entries to someone else?

What are the odds of winning an Omaze experience?

How many ways can I enter for the opportunity to win an Omaze experience?

Who is eligible to win an Omaze experience?

Does Omaze charge a fee to its non-profit partners?

Is my Omaze contribution tax-deductible?

I don’t see my dream experience on here. Can I suggest it?

Fulfilling the Experience

Once I win, what happens?

When will the experience take place?

Partnering with Omaze

I’m a world changing charity and I’d like to work with Omaze. How do I do it?

I’m a super famous celebrity who everyone wants to hang out with. How do I donate an

experience on Omaze for the cause I care about?

I’m an awesome individual who wants to join the Omaze team. How do it I do it?

My account

How does Omaze keep my payment information safe and secure?

I forgot my password, how do I log in?

How can I log in using my Facebook account?

How do I disconnect my Facebook account?

How come my Facebook account is showing up as somebody else?

Do you recommend connecting with Facebook?

What is Facebook Connect?

What should I do if I am having problems with the website?

HOW IT WORKS

What is Omaze?
Omaze raises money and awareness for charitable initiatives by offering everyone the opportunity to win once-in-a-lifetime experiences that can’t be bought. For a $10 donation, you are automatically entered to win. And whether you win or someone else does, someone’s life is better because of your support.

Are airfare and hotel included on an Omaze experience?
Indeed. We fly you, and depending on the experience, a guest to wherever the experience is happening.

How are winners chosen?
The winner is selected by a third-party randomness expert, RANDOM.ORG. (For an explanation of the awesomeness that is RANDOM.ORG click here). This is a 5-step process:

1) All orders are pulled of the database using SQL scripts (notice the technical words in order to sound fancy) into a spreadsheet.

2) Each entry is automatically assigned a row in the spreadsheet, marked by the name of the person associated with the entry (i.e. if you purchase 10 tickets, your name will be listed in 10 consecutive rows)

3) The names are then converted to a number format and uploaded to the database of our third party randomness expert,RANDOM.ORG.

4) RANDOM.ORG then undergoes a complicated process to ensure that the selection is based on true randomness. (RANDOM.ORG is obsessed with true randomness and we are obsessed with them. Read more below.)

5) RANDOM.ORG then notifies us of the winning number or numbers. We then input the number back to our own database which spits out the name of the winner. Then we tell you. And then the party starts.

It’s worth taking some time here to discuss the awesomeness that is RANDOM.ORGRANDOM.ORG is a collection of computer science and mathematics Ph.D’s at Trinity College in Dublin, who, by their own admission, are obsessed with true randomness. True randomness, they’ll have you know, is different than the pseudo-randomness present in most computer generated random selection processes. Pseudo randomness results from the fact that the numbers are generated in a predictable fashion using a mathematical formula. RANDOM.ORG disdains pseudo-randomness. If pseudo randomness showed up at RANDOM.ORG‘s birthday party, they’d ask him to leave. Unless he brought true randomness as a gift. Because for RANDOM.ORG, there is nothing more pure than true randomness. What is true randomness you ask? The randomness that comes from atmospheric noise. For people like us who are not as smart as RANDOM.ORG‘s terms, that’s code for the unpredictability of nature. For example, when you roll a die, there is the potential for sorts of unpredictability from the temperature of the room to an earthquake happening at that exact moment you roll, that will change the outcome. That is very hard to recreate on a computer. RANDOM.ORG uses a series of radios to generate this noise, which is then transferred into their data using hotbits. This, as they will have you know, is not a completely trivial task. According to RANDOM.ORG, it is virtually impossible to hack this process. As they explain, if an attacker actually did succeed at broadcasting highly regular signals (e.g., perfect sine waves) at exactly the right frequencies from the right locations, then the RANDOM.ORG‘s real-time statistics would pick up the drop in quality very rapidly. In particular, the Source Purity and Information Entropy tests would start failing dramatically, which would raise an alert. If you are still reading at this point it means that you are a giant nerd like we are. So if that’s the case, you may want to read RANDOM.ORG‘s essay on randomness: http://www.RANDOM.ORG/randomness/. You won’t be able to put it down.

How many people win each experience?
It depends on the experience. In some experiences there is only one winner, in others there are multiple winners. Most of the time, the winner gets to bring at least one guest with them. These details and many others are explained clearly on the entry page for the experience.

Can I earn additional entries by inviting others to donate?
Yes. We believe in rewarding good deeds. When you use Facebook, Twitter, Pinterest, email, etc. to spread the word, we assign a unique url so that when your friends donate, we can give you credit. For every three of your friends that donate, you earn an additional entry.

Can I give gift entries to someone else?
Not just yet, but this feature is coming very soon!

What are the odds of winning an Omaze experience?
The odds of winning vary for each experience depending on how many people enter, how many entries they purchase, and how many winners there are for the experience. Please see each experience page for specifics on how many winners will be chosen.

How many ways can I enter for the opportunity to win an Omaze experience?
There are multiple ways to enter, including:

  1. Donating $10 or more at the experience page.
  2. Inviting other people to participate at Omaze and earn free entries when they donate.
  3. Receiving a gift entry purchased on your behalf by someone else.
  4. Utilizing the free alternative method of entry specified in the Official Rules for each experience (linked from the experience page).

Methods of entry may be added or changed by Omaze at any time.

Who is eligible to win an Omaze experience?
Some sweepstakes are open to legal residents of the fifty United States and the District of Columbia who have reached the age of majority in the states of residence (18 except in AL and 19 in NE, 21 in MS). Employees of Omaze, the prize providers, and the Prize Benefactor mentioned in rule, and members of their immediate families, regardless of where they reside, are not eligible to enter.

Others are open to persons who have reached the age of majority in their countries of residence. Void in Sweden, Malaysia, Spain and countries on the United States list of embargoed countries. Employees of Omaze, the prize providers, and the Prize Benefactor mentioned in rule, and members of their immediate families, regardless of where they reside, are not eligible to enter.

See details on product page to see if sweepstakes are open to international or just domestic audience. In all cases, the Sweepstakes is void where prohibited by law.

Does Omaze charge a fee to its non-profit partners?
Yes. Omaze is a for-profit company that raises funds and awareness for our cause partners. There are no upfront fees for a nonprofit to work with us, but we do keep 20 percent of the net proceeds to cover the services we provide. Services Omaze provides include: sourcing experiences, creating awareness around the experiences and the cause through the creation of content, social media outreach, PR, drafting copy, creating marketing images and more, managing the fulfillment of the experiences. Excluding this fee, 100 percent of net proceeds go directly to the nonprofit.

Is my Omaze contribution tax-deductible?
No. These are non-tax deductible donations. Omaze is a registered professional fundraiser that passes the funds on to its charity partners, but because the participant earns the opportunity to win a once-in-a-lifetime experience, the contributions are not tax deductible.

I don’t see my dream experience on here. Can I suggest it?
Please! We’re just getting started and we’re always looking for great ideas on new experiences. Please email us at [email protected].

FULFILLING THE EXPERIENCE

Once I win, what happens?
We reach out and share the good news. We then have a team committed to making your experience incredible. We manage the flights and accommodations and coordinate with the person donating the experience to make it all work smoothly.

When will the experience take place?
It depends on the experience. The dates are specified on the experience entry page.

PARTNERING WITH OMAZE

I’m a world-changing charity and I’d like to work with Omaze. How do I do it?
First of all, great to meet you world-changing charity! The world needs more people like you and we’d love to partner. Please email us at [email protected] and we’ll get you fundraising.

I’m a super famous celebrity who everyone wants to hang out with. How do I donate an experience on Omaze for the cause I care about?
First of all, great to meet you super famous celebrity! We think it’s really cool that you are leveraging your fame to make a difference. Please email us at [email protected] and we’ll get you fundraising.

I’m an awesome individual who wants to join the Omaze team. How do it I do it?
First of all, great to meet you awesome individual. We’re always looking for great people. Please email us at [email protected].

MY ACCOUNT

How does Omaze keep my payment information safe and secure?
Omaze uses industry standard secure encryption to ensure that your credit card info and related info do not fall into the wrong hands.

I forgot my password, how do I log in?
You can request a password reset at the bottom of the login page.

How can I log in using my Facebook account?
You can sign in with Facebook using the Facebook login button on the login page.

How do I disconnect my Facebook account?
Log in to Omaze through Facebook, then go to your account settings to disconnect from Facebook and set a password on your account page.

How come my Facebook account is showing up as somebody else?
If you are using a computer that is logged in to someone else’s Facebook, connecting your Omaze account to Facebook will create a link to that other person’s account. Make sure that whichever computer you’re working on is either logged out of Facebook or already logged in as yourself.

Do you recommend connecting with Facebook?
Yes! It’s an easy way for anyone to log in to Omaze.

If you’re a creator, it’s a great way to let backers know a little bit more about you. It doesn’t mean you have to accept random friend requests or make your entire profile public, but it’s an easy way to show backers you’re a real person. You can also adjust the privacy settings of your Facebook account to better control what new visitors see.

What is Facebook Connect?
Facebook Connect is a way for you to link your Facebook account to Omaze so you don’t need to create a new account. It’s the same as logging in through Facebook. Omaze uses the email you use for Facebook, and you don’t have to remember a new password. It’s easy!

What should I do if I am having problems with the website?
Please email us at [email protected] explaining the problem and we will do our best to get it taken care of right away.